Frequently Asked Questions

Check here first to see if we can answer your question. Please check back often because we will continue to update the questions as we receive more!

What do I need to begin?
Please review the GetFit Getting Started page once you log in. Here you will find a list of everything you need to customize your site.

What if I don't have a company logo?
A default image will appear in that section. Once you have completed creating your site and the material has been approved, you can view all images.

How long does it take to customize?
If you have gathered all the materials listed on our Getting Started page, your site should take approximately one hour to customize.

Once I have finished entering all of my content, when does my GetFit site go "live"?
All customized versions of GetFit go through a quality assurance process to prevent any errors from appearing. This process can take between one and two weeks, depending on volume.

What if I don't have information for a particular section?
Please click [Continue] and move on to the next section. Only the information you enter will appear in the final site and the final right menu bar.

I stopped in the middle of a section, left my computer, and came back a few hours later. What happened to my information?
All information prior to the current section has been saved. You will need to re-enter the information on the current page to continue. Remember to click [Save] once you have completed a section.

There is something that came up and I haven’t finished entering my information. What do I do?
Click [Save] for your current section. Go to the menu bar on the right side of your screen and click [Log Out]. When you are ready to continue, you can log in and begin at the section where you left off by clicking the menu bar heading on the right.

I log into GetFit and it brings me to my contact information page every time. How do I go back to where I left off?
Use the menu bar on the right side of the screen. Click [Create/Edit] Web site. Use this menu to begin at the section where you left off.

I want to make changes to my site. How do I do that?
Go to the section where you would like to make changes. Click [Edit] under the text box. Make your changes in the text box and click [Save]. If you are happy with your changes, click [Continue].

Does the site spell check my text information?
No, we do not provide a spell check function. We recommend you type all information in MS Word or WordPerfect. After all information is correct, copy and paste the text into the text boxes. Before your information is published, we will complete a quality assurance check. At that time, we may find your spelling errors and ask for clarification.

I went to the At Work Section of my Web site and the menu bar isn't working, why?
The menu bar will be activated once information is added to the section and approved by a GetFit team member.

I went to the At Work Section of my Web site and I cannot see the text I just entered, why?
The information that you have entered will first be approved by a GetFit team member, then it will be activated to show up on your Web site.

I am having problems printing a page from the My Workplace site(http://www.myworkplace.atgetfit.net). What am I doing wrong?
When printing from a page in the My Workplace section that contains the rich text box, please move the cursor out of the text box before printing. This should ensure that page prints correctly and in its entirety. However, if you want to only print the contents that are inside of the box, leave the cursor inside the box.

I have forgotten my password. What should I do?
To receive a new username or password, please request a new password by completing the form located Here: http://www.myworkplace.atgetfit.net/PasswordRequest.aspx.

I want to customize my site, but I am afraid I don’t have enough technical expertise to do this. What should I do?
GetFit.SAMHSA.Gov contains several tools to help make this process as easy as possible for businesses to implement. For instance, when using the My Workplace customization tool, the majority of the places you enter information provide step-by-step guidelines in easy-to-understand terms so that you do not need any Web development expertise to post your company’s information. Furthermore, customer support is available via email (webmaster@atgetfit.net) to contact for any questions, and they will be sure to respond within one business day.

I don’t have much time to do this. What should I do?
Since GetFit.SAMHSA.Gov provides a step-by-step process and easy online tools that allow you to simply input your information (through copying and pasting), find someone in your organization that has time available to input the information, such as an intern. Or, contact your human resources manager, communications/public relations/marketing/sales departments, and/or labor union representatives, and ask them if they have any materials they can send you to help with the process. Finally, check your company Web site – there may be materials already available on your Web site’s “About Us” section that you can copy and paste into your customized GetFit site.

My organization already has an Intranet with resources, benefits, health insurance, and policies information in place that employees use. Why should I use GetFit’s tool also?
If you already have an internal site developed for employees that address health concerns and policies, then GetFit can supplement your already-existing site. Your internal site could be linked to GetFit’s main public site (http://www.getfit.samhsa.gov), which offers informative, research-based facts about physical health, mental health, drugs and alcohol as well as tips for prevention, intervention, and treatment of relevant problems. Instead of customizing your own GetFit site, you can link to the main GetFit site so employees can find information directly from the Substance Abuse and Mental Health Services Administration (SAMHSA), an Agency within the U.S. Department of Health and Human Services. When employees look up a policy or health benefit on your internal site, they can then link to GetFit.SAMHSA.Gov for general information about health, wellness, and safety in the workplace.